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Pepperstone was established in Australia in 2010. It is both a Forex and CFD broker which now has offices in London too - which is great news for its European customers. Thanks to its multi country headquarters, it is regulated by several reputable financial authorities. They are the FCA for the UK, BaFin for Europe and ASIC for Australia. Having such strong authoritative oversight should give customers huge confidence.
The company has a comparatively small selection of products on offer to trade. They include CFDs and Forex pairs, but also cryptocurrencies. Its Forex selection is its strongest offering, while its CFD selection is still growing.
“ An Australian Forex and CFD broker with offices in London too. Pepperstone has strong customer service for its clients”
There are both evident good parts and bad parts to Pepperstone’s trading platform. The good news is that it is easy to customise and can be done so flexibly. The result is that users can arrange their platform in a way that works best for them so that they can place the best trades possible.
What we did not like about the platform was the fact that there is no two factor authorisation. This makes the platform far more susceptible to hacking and fraud - which can have catastrophic consequences given how much personal financial data is saved about users on their account profile.
However, its application - a MetaTrader product - is available through the web or on mobile or desktop applications.
Customers will have nothing to grumble about when opening a new account with Pepperstone. It is all online and it is incredibly quick as a result. Additionally, new customers will be glad to hear that no minimum deposit is required so that even investors with little to trade with can access the markets through Pepperstone’s platform. Finally, completing all forms online is straightforward and uncomplicated. The company turnaround time for verification is within a day.
Perhaps the biggest drawback to Pepperstone’s customer service capabilities is that it is not available 24/7. Given how investors research the market and use the platform all hours of the day, this is a little disappointing - though not uncommon. Customer service is available, however, through several avenues. There is both phone support as well as a live chat function on the website. Customers can also contact the company through email. Responses were found to be quick.
There are some big plus points to using Pepperstone to place CFD and forex trades. Fast account opening is definitely a great advantage to have as it takes out so much hassle that sometimes surrounds online brokers. Plus its customer service, despite not being 24/7 is exceedingly competent. Perhaps the only couple of drawbacks to this service is that it only deals in CFDs, Forex and cryptocurrency - plus the trading platform is not the most up to date. All in all though, a very solid contender for any derivative style trader.
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